We ship your products with Canada post or Purolator. The shipping is via ground services (1-5 days within Canada).
Processing time is 1-2 business days and most of the time your order is shipped out within 1 business day.
We offer free shipping on all orders over 50$. We have a flat rate of 7.95$ within Canada. For shipping in Yukon or Territories, please contact us for a shipping quote.
- Verify if the right product was ordered;
- Take a picture of the item you received with the packing slip;
- Email the picture to our customer service.
If your order has not shipped yet, you can cancel your order. Unfortunately, If your order has already been picked up by the carrier, we cannot cancel the order.
The cartridge you will receive is either a generic cartridge or a remanufactured cartridge.
Inkjet cartridges have liquid ink in them whereas a laser cartridge has laser toner powder in them.
In general, inkjet is usually better at printing high quality images whereas laser toner is better at printing high quality text and graphics.
There are ink tanks and printhead cartridges. Printers using ink tanks have a printhead integrated in the printer (example: Brother Epson). Printhead cartridges exist mainly in Canon and HP models. When changing a printhead cartridge you are also changing the printhead every time you change cartridge.
Compatible cartridges are either brand new generic cartridges or re-manufactured cartridges and costs less than the actual brand. Just think of it as buying a no name brand vs. the original brand.
Yes compatible cartridges have the same or higher yield as the original.
Do not update your printer! Companies use printer updates to update the firmware of your printer so that you cannot use compatible cartridges. If you do the update, there is usually no way to downgrade the firmware and you might be stuck buying original cartridges until the aftermarket comes up with a newer chip that will work with that new update.